Amazon Web Services (AWS) Experiences Major Outage, Thousands of Websites and Apps Down

Staff Reporter | PNN

A major outage at web hosting giant Amazon Web Services (AWS) has caused disruption to thousands of websites, banking services, and some government operations worldwide. On Monday evening, the company reported that the primary cause was related to DNS resolution, and not all services have yet been fully restored.

The company stated that the main DNS issue was successfully resolved at 2:24 AM Pacific Time, but it will still take some time for all services to return to full normalcy. In addition, the outage also affected Amazon’s own website (Amazon.com), its subsidiary sites, and AWS customer support services.

AWS advised its customers to check the AWS Health Dashboard for the latest updates.

The outage began at 3:00 AM US Eastern Time. Because DNS resolution issues take time to fully propagate, many users were unable to access websites and apps for hours. The outage affected popular platforms including Coinbase, Fortnite, Signal, Perplexity, Zoom, among others. Amazon’s own services, such as Ring video surveillance and Eight Sleep cooling pods, were also impacted.

Millions of organizations worldwide rely on AWS to host their websites, apps, and critical online systems. Amazon’s data centers are distributed globally, and it is estimated that the company controls approximately 30% of the total cloud market.

The last major global AWS outage occurred in 2024, when a faulty update from cybersecurity giant CrowdStrike caused millions of computers to crash. In 2021, a failure of the DNS provider Akamai caused major websites such as FedEx, Steam, and PlayStation Network to remain offline for hours.